All information provided by our customers during online bookings, such as their name, address, email id, and credit card details is considered private, and will not be disclosed or sold to anyone except for certain suppliers or third parties whose involvement in the loop is fundamental for the successful processing of your order. But before disclosing your information, we make sure that these third parties abide by our privacy policy and adhere to strict safety measures.
Zeal Tours and Travels is an objective administration organization situated in UAE authorized by the Government of Dubai’s Department of Tourism and Commerce Marketing (DTCM). It offers the best of movement to the executive’s administrations obliging B2B and B2C customers. Throughout the long term, it has quickly acquired its standing as outstanding amongst other objective administration organizations in UAE through its phenomenal travel mastery and polished skill. Energy Tours and Travels have travel insight in dealing with overall occasion bundles, inn reservations, simple visa handling, and visits and outings through a gathering of very much prepared, proficient staff. It’s anything but a one-stop travel answer for making remarkable special plans and exercises in a problem-free way.
We collect your information mainly when you contact us to inquire us about our products and services or make a booking with us. This usually includes your name, contact details, email id, physical address, credit card or payment details, travel requisites, and referral source. Upon the submission of information, you give consent to Zeal Tours to use your information to process orders in an accurate and prompt manner.
1. Information We Collect
We collect information about you that you provide to us when using the Site, such as your name, address, phone number, credit card details, e-mail address, accommodation name, accommodation location, and/or length of stay. In addition to flight reservations, we may also collect passenger name, date of birth, nationality, and passport details including passport number, country of issue, and expiry date.
By visiting our Site, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device’s operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access our mobile app or mobile optimized Site, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.
If you need to get in touch with our customer support team or reach out to us through other means (such as through social media, or communicating with your accommodation through us), we will collect information from you there too.
Where you submit reviews regarding your accommodation or other ancillary services available on our website through us, we will collect information from you included in your reviews, including your first name and country of residence.
Where you are making a booking with other guests whose details you provide to us as part of your reservation, or if you make a booking on behalf of someone else, it is your responsibility to ensure that the person or people you have provided personal information about are aware that you have done so, and have understood and accepted how ZTT uses their information (as described in this Privacy Policy).
Accommodation partners may share information about you with us too – this may happen if you have questions about your pending booking or if disputes arise regarding your booking.
Special categories of personal information
Certain types of personal data, such as religion or health-related information, are considered sensitive and may require additional protection under applicable laws. Although we do not ordinarily collect sensitive personal data as part of standard accommodation bookings, there may be a need to from time to time, collect such information e.g. as contained in a government-issued identification document or medical certificate if such information is supportive of a transaction or request that you ask us to perform on your behalf such as cancellation or amendment of your booking. You may also elect to provide us with other information which may imply or suggest information like religion, health, or other information, such as when specifying your dietary needs. Such collection and processing of such sensitive personal data will be in line with what is set out in this privacy statement.
Where required by law, we rely on the following legal bases to process personal information:
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We may use information collected through the Site to:
When you make a reservation on one of our business partners’ websites or apps, we may also receive certain information such as your name and reservation information, including the accommodation reserved, in order to process your reservation and identify which channel your reservation has originated from.
During calls with our customer support team, live listening may be done or calls may be recorded for quality and reference purposes which includes the usage of the recordings for the handling of claims, training, and fraud detection purposes. If you would prefer that your call was not recorded, you can opt-out by stating this, or by hanging up. Call recordings are kept for a limited amount of time and automatically deleted thereafter, unless TTT has a legitimate interest to keep such recordings for a longer period, including for fraud investigation and legal purposes.
If you have not finalized a reservation online, we may send you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch..”
Please note that the confirmation emails and text messages sent after your booking are not marketing messages. These messages are part of your accommodation reservation process. Respectively, they contain information for you to check-in at your booked accommodation and a separate invitation to complete the guest review form. You will continue to receive them, even if you have opted out of our marketing messages. Similarly, opting into receiving Price Alerts will not affect any other choices you have made regarding receiving communications from us. If you elect to receive Price Alerts, you will be able to opt-out of receiving the same by clicking on the “turn off price alerts” or a similar message found in the Price Alert sent to you.
As mentioned above, if you are completing the booking for another person who will stay at the reserved accommodation, you also have the option to insert the guest’s email address for the purpose that the guest will receive the reservation confirmation and a separate invitation to complete a guest review.
With your consent, we may send you push notifications with information about your reservation, guest reviews, potential future stays, or as part of any TTT programs that you participate in, including coupons. You may grant us access to your location information or contact details in order to provide services requested by you. When you upload a picture from your mobile device, your picture may also be tagged with your location information. Please read the instructions of your mobile device to understand how to change the settings and enable the sharing of such information or the receipt of (or opt-out of receiving) push notifications. Different device operating systems may have different default settings, so please familiarize yourself with such settings governing push notifications.
Communications on the Site
We offer you and accommodation partners various means to communicate about accommodations and existing reservations, directing the communications through the Site. You can contact us with questions about your reservation or about your accommodation via the Site, and via other channels that we may make available.
We may access communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you or, accommodation partners, us, or others. Note, all communications sent or received using the Site’s communication tools will be received and stored by us. Business partners through whose platform you made the reservation and accommodation partners may choose to communicate with you directly via email or other channels that we do not control.
3. Mobile Devices
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
4. Sharing Your Information
In connection with your visit to our Site and use of our services, we may share your information as follows:
We provide appropriate protections for such sharing as required by the applicable law to prohibit third parties from using your information for their own purposes and to address the security and confidentiality of your information. Except as disclosed in this Privacy Policy or as required or permitted by applicable law, we will not disclose your information to third parties without your consent.
Disclosure / Transfer of Information
We will maintain the confidentiality of your information, but may provide or transfer your information to third parties as detailed above under which may include transferring your information to persons to whom we are required to make disclosures under applicable law within or outside UAE.
Our Site may use and allow third parties to place cookies (session and persistent), pixels/tags, SDKs, application program interfaces (“APIs“), and other technologies (collectively, “Cookies“) on our Site that may collect and store certain information about you. Some of these cookies are necessary to provide, secure, and maintain the basic functions of the Site, such as to keep you logged in while your visit our Site (“Functional Cookies”), while other Cookies are used to provide you with a better user experience, such as:
Our use of Functional Cookies and Non-Functional Cookies is subject to geographic implementation as detailed below.
International transfers in connection with the purposes described above, your information may be stored in locations outside of your home country, which may have different standards of data protection than your home country. We provide appropriate protections for cross-border transfers as required by law for international data transfers, including information transferred to third parties.
Protecting Your Information
We maintain reasonable physical, electronic, and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. We use Secure Socket Layer technology to encrypt credit card information during transit. Through your personal account, you also have the ability to save credit card details for faster future bookings and payments. Your card details are encrypted and you can always log in to your personal account to delete, edit, or add certain credit card details. For security reasons, the number cannot be edited (but the card details can be deleted). When viewing card details, only the last 4 digits of the number will be visible. Please note that we will store the last 4 digits of your credit card securely upon any booking made (this is required to manage any refund requests for that booking).
We will retain your information for the period necessary to provide and secure our Sites and services and to exercise our legal rights and comply with our legal or regulatory obligations. When TTT no longer needs to use your information, we will – unless we need to keep your information to comply with applicable legal or regulatory obligations or the information is required to carry out corporate tasks and conduct our business – remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it.
How You Can Access or Change Your Information
You can easily correct your account name, the booking holder name (subject to the cancellation policy attached to the booking)
Updates to Privacy Policy
On occasion, TTT may revise this Privacy Policy to reflect changes in the law, our information collection, and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your information, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. TTT will also prominently post such material changes prior to implementing the change, and ask for your consent if required by law.
Links to Third-Party Websites
We may provide links to other websites that are not owned or operated by us (“Third Party Websites“). When you use a link online to visit a Third Party Website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use, and security practices of the linked Third Party Website before providing any information on that website.
Our Site is not directed to minors under the age of 18. However, minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation, unless prohibited by an accommodation property’s policies.
Language
This Privacy Policy has originally been drawn up in the English language Terms of Use
